“Fred Lee was one of a kind: A world renowned author and speaker and—as is the fate of most of us—eventually, a patient. Fred filled a room with his presence and shared his passion for the patient experience with countless readers for decades. Fred’s message was simple, it was contagious, and it was an inspiration. He wanted every healthcare worker to look at our actions, our words, and our culture through the patient perspective. But this latest book, written with Dr. Rosemary DeAngelis Laird, goes further to challenge all of us to not only hardwire to get results but also “heartwire” our healthcare excellence by restoring the art of compassion and empathy.
I’m not surprised that Fred worked until the end of his life trying to make a difference for all of us by writing another book. Driving home the fact that quality care is not just about outcomes but also about how well we care about and with our patients. I’m also not surprised that he was able to pen this book with his own physician, Dr. Laird. Their book provides us insight into the power of how caregiver compassion and empathy can impact a patient mindset, decrease their fears, affect their outcomes, and hopefully help us remember the WHY of our work…our patient.
During these times in our world filled with fear and unknown, there is no better time for those of us in healthcare to slow down and create connections with our patients; anticipate their fears and help them feel safe. I can only imagine that the pride and joy that is generated in us as we provide compassion and empathy to our patients creates a win-win, possibly even preventing provider burnout. Thank you, Fred, for your mentorship and the legacy you left behind and Rosemary for carrying on that legacy of compassion and empathy.”
Katie Lydon MSN, RN, NE-BC, CPXP
Director, Women and Children’s Services
NorthBay Healthcare Hospitals, Magnet Recognized®